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HEATSAVE CUMBRIA LTD is committed to protecting the privacy of users of this website, and we do all that we can to protect user information.

Data Protection

Any information you provide will be held securely and in accordance with the Data Protection Act 1998. Your personal details will not be disclosed to third parties.

Information we collect from visitors

We collect information from visitors relating to:

• feedback submitted to us
• site usage tracking

Feedback

If you provide feedback about the website through a contact form or email address we will only use this information for the purposes intended. You will not receive any subsequent unsolicited communication.

Site usage tracking – Cookies

To make this site simpler, small data files are placed on your computer. These are known as cookies. Most big websites do this too.

They improve things by:

• remembering settings, so you don’t have to keep re-entering them whenever you visit a new page
• remembering information you’ve given (eg your postcode) so you don’t need to keep      entering it
• measuring how you use the website so we can make sure it meets your needs

Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you. Indeed, you can manage and/or delete these small files as you wish.

To learn more about cookies and how to manage them, visit AboutCookies.org.

We use Google Analytics to collect information about how people use this site. We do this to make sure it’s meeting its users’ needs and to understand how we could do it better. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

Online privacy policy

We endeavour to take all reasonable steps to protect your personal information. Our electronic systems are protected using firewalls and anti-virus software. All data is further protected and held as backup files as part of our disaster recovery plan. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

You have the right to see any personal data (as defined in the Data Protection Act) that we keep about you. As a personal user of our site, you can view and print the data we hold about you. If you are concerned that any of the information we hold on you is incorrect please contact us.

Please be aware that our site may link to other websites which may be accessed through our site. Links to other sites do not guarantee that there is a data agreement in place. We are not responsible for the data policies or procedures or the content of these linked websites.